Agent Performance

• Agent Answered Calls
• Agent Away Time
• Agent Busy Time
• Agent Handle Time
• Agent Hold Time
• Agent ID
• Agent Idle Time
• Agent Name
• Agent Not Ready Time
• Agent Offered Calls
• Agent Outbound Call Time
• Agent Outbound Calls
• Agent Paused Time
• Agent Ready Time
• Agent Talk Time
• Available Time
• Date
• Group IDs
• Groups
• Logged In Time
• Queue Abandons
• Skill IDs
• Skills
• Tenant ID
• Tenant Name
• Total Time
• Wrap Up Time